Return and Refund Policy

Effective Date: April 9, 2025

Thank you for shopping with Vitalvita Marketing Pvt. Ltd. at https://vitalvita.in. We value your trust and aim to offer high-quality products and services in categories such as Accessories and Promotional Tools, Agriculture and Veterinary, Baby Care, Books and Literature, Food Products, Garments and Apparels, Health and Nutrition, Home Care, Personal Care, and Skin Care.

This Return and Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website.

1. Return Eligibility

We accept return requests under the following conditions:

• The return request is made within 7 days of product delivery.

• The item is unused, unopened, unwashed, and in its original packaging.

• The product must be in a resellable condition, including all tags, manuals, and accessories.

• Proof of purchase (invoice or order confirmation) is provided.

2. Non-Returnable Items

For health, hygiene, and safety reasons, certain items are non-returnable:

• Opened or used personal care, skin care, and nutrition products.

• Products that are tampered with or damaged after delivery.

• Custom or personalized items.

• Items sold under special discounts or clearance sales (unless defective).

• Books and literature with broken seals or dog-eared pages.

• Baby care products once opened.

3. Return Process

To initiate a return, please follow these steps:

• Contact us at info@vitalvita.in or call us at +91 9220641520 with your order ID and reason for return.

• Our support team will review your request and, if approved, provide return instructions.

• Ship the item to the address provided, using a reliable courier service.

• Once received and inspected, we will notify you of the return status.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

Once your return is approved and received:

• Refunds will be processed to your original payment method (credit/debit card, UPI, net banking, etc.) within 7–10 business days.

• For Cash on Delivery (COD) orders, we will request your bank details for processing the refund.

• You will be notified via email or SMS once the refund has been initiated.

Refund timelines may vary depending on your bank or payment provider.

5. Late or Missing Refunds

If you haven’t received your refund:

• Recheck your bank account or card statement.

• Contact your bank or credit card company; it may take some time before your refund is officially posted.

• If the issue persists, reach out to us at info@vitalvita.in.

6. Damaged or Incorrect Products

If you received a damaged, expired, or wrong item, please contact us within 48 hours of delivery with clear photos and your order ID. We will arrange for a replacement or issue a full refund after verification.

7. Exchange Policy

We offer exchanges only for size-related issues in garments and apparels or if a product is defective or damaged. Contact us to request an exchange. All exchanges are subject to product availability.

8. Cancellations

Orders can be canceled before dispatch by contacting us at info@vitalvita.in.

Once shipped, cancellation is not possible. You may return the product after delivery as per our return policy.

9. Contact Us

If you have any questions or concerns about this policy, please reach out to us:

Vitalvita Marketing Pvt. Ltd.

📍 G-1/459 G-1: Block, Dal Mil Road, Uttam Nagar, West Delhi - 110059

📧 Email: info@vitalvita.in

📞 Phone: +91 9220641520

🌐 Website: https://vitalvita.in