Terms & Conditions

Last Updated: April 9, 2025

Welcome to Vitalvita Marketing Pvt. Ltd. ("Company", "we", "our", or "us"). These Terms and Conditions (“Terms”) govern your use of our website https://vitalvita.in(the “Site”), and the products and services offered through it. By accessing or using our Site, you agree to be bound by these Terms.If you do not agree with these Terms, please do not access or use the Site.

1. Acceptance of Terms

By using this Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian. You agree to use the Site only for lawful purposes and in accordance with these Terms.

2. Products and Categories

Vitalvita Marketing Pvt. Ltd. offers products and services in the following categories:

• Accessories and Promotional Tools

• Agriculture and Veterinary

• Baby Care

• Books and Literature

• Food Products

• Garments and Apparels

• Health and Nutrition

• Home Care

• Personal Care

• Skin Care

3. Ordering and Payments

• All orders are subject to acceptance and availability.

• Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

• We accept various payment methods including debit/credit cards, UPI, and net banking.

• Orders may be canceled if payment is not successfully completed or if there is an issue with product availability.

4. Shipping and Delivery

• We aim to ship all orders within 2–5 business days.

• Delivery times may vary based on your location.

• You will receive tracking details once your order is shipped.

• Delays caused by courier services or unforeseen events are beyond our control.

5. Returns and Refunds

• We accept return requests within 7 days of product delivery.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• Refunds (if approved) will be processed to the original payment method within 7–10 business days.

• Some products like personal care, nutrition, or hygiene products may not be eligible for return due to health and safety reasons.

6. User Responsibilities

By using our Site, you agree not to:

• Post or transmit false, misleading, or harmful content.

• Engage in unauthorized use or copying of our materials.

• Attempt to gain unauthorized access to our systems or data.

• Use the Site for any unlawful or fraudulent purpose.

7. Intellectual Property

All content on this Site, including images, text, graphics, logos, videos, product descriptions, and software, is the property of Vitalvita Marketing Pvt. Ltd. or its content suppliers and is protected by Indian and international copyright laws.

8. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be accessed here. Please review it to understand how we collect, use, and safeguard your information.

9. Limitation of Liability

Vitalvita Marketing Pvt. Ltd. shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use or inability to use our Site or services.

• Unauthorized access to your data.

• Any errors, omissions, or inaccuracies in our content.

10. Disclaimer

All products and services offered are provided on an “as is” and “as available” basis. We do not guarantee that the Site will be error-free, uninterrupted, or secure. Product information is provided for informational purposes only and is not a substitute for professional advice.

11. Termination

We reserve the right to terminate or suspend your access to the Site, without notice, for conduct that we believe violates these Terms or is harmful to other users, our business, or third parties.

12. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and your continued use of the Site constitutes your acceptance of those changes.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.

14. Contact Us

If you have any questions about these Terms and Conditions, you may contact us at:

Vitalvita Marketing Pvt. Ltd.

Email: info@vitalvita.in

Phone: +91 9220641520

Address: G-1/459 G-1: Block, Dal Mil Road, Uttam Nagar, West Delhi - 110059

Website: https://vitalvita.in